The short answer
Raise a claim quickly, with proof of how the parcel was packed and handed over. When Prozo runs both your warehouse and shipping, Prozo carries the claim on one record, whichever leg caused it. ProVMS records forward packing and return receipts on video for approved brands and channels.
Go deeper
How do you compare the real cost of D2C shipping?
Explore D2C Freight resources and Prozo’s related service information.
Related questions
What should a brand compare beyond the forward shipping rate?
Compare destination coverage, weight rules, return charges, COD terms, non-delivery handling and support, on your own shipment mix. The cheapest forward rate often loses once RTO and disputes are counted. ProShip by Prozo connects you to 30+ courier partners and allocates each order on all of these terms.
Answer & related readingHow are NDR and RTO different?
A non-delivery report (NDR) records a failed delivery attempt that needs action. Return to origin (RTO) means the parcel is sent back to the warehouse. An NDR becomes an RTO only if no one fixes the problem. Prozo flags every NDR within minutes, contacts the buyer and makes 3 delivery attempts before any RTO.
Answer & related readingHow quickly can I start shipping with Prozo?
If you sell on Shopify, you can start shipping with ProShip by Prozo in 1 to 2 business days. You connect your store from the ProShip dashboard, run a short test and go live, with no custom development. Other platforms connect through Prozo’s integrations and take longer.
Answer & related readingHow many pincodes does Prozo deliver to?
Prozo reaches 25,900+ pincodes for D2C surface parcels, 24,000+ for D2C air and 23,600+ for part truck load. Same-day and next-day delivery covers 8,800+ pincodes, straight from the Prozo warehouse nearest the customer.
Answer & related reading