D2C Freight

Compare destination coverage, weight rules, return charges, COD terms, non-delivery handling and support, on your own shipment mix. The cheapest forward rate often loses once RTO and disputes are counted. ProShip by Prozo connects you to 30+ courier partners and allocates each order on all of these terms.

A non-delivery report (NDR) records a failed delivery attempt that needs action. Return to origin (RTO) means the parcel is sent back to the warehouse. An NDR becomes an RTO only if no one fixes the problem. Prozo flags every NDR within minutes, contacts the buyer and makes 3 delivery attempts before any RTO.

If you sell on Shopify, you can start shipping with ProShip by Prozo in 1 to 2 business days. You connect your store from the ProShip dashboard, run a short test and go live, with no custom development. Other platforms connect through Prozo’s integrations and take longer.

Prozo reaches 25,900+ pincodes for D2C surface parcels, 24,000+ for D2C air and 23,600+ for part truck load. Same-day and next-day delivery covers 8,800+ pincodes, straight from the Prozo warehouse nearest the customer.

No single courier is best everywhere; performance changes by pincode, weight and payment type. ProShip by Prozo connects you to 30+ courier partners, and its AI-PACE engine reads 85+ signals per order to pick the courier most likely to deliver first time, on time and at the right price.

Keep stock close to your customers and control the cut-off. Prozo offers same-day and next-day delivery on 8,800+ pincodes from the warehouse that holds your stock. Because Prozo runs both the warehouse and the courier pickup, it can run 2 or 3 pick waves a day, so an afternoon order still leaves the same evening.

Heavy and bulky items need carriers set up for them. ProShip by Prozo routes these parcels to suitable courier partners by size and weight, and larger B2B loads move by part truck load to 23,600+ pincodes or by full truck load, on the same contract.

With ProShip by Prozo, you can get COD money as fast as D+1, the next business day after delivery, or choose D+2 or a standard cycle of fixed payouts. Every COD payment is matched to its shipment, and COD ageing is one of the service level metrics Prozo tracks.

ProShip by Prozo runs an automated weight audit. It compares declared and actual weight, collects photo evidence and raises the dispute with the courier, with a clear audit trail for every case, so billing stays accurate.

Catch bad orders before dispatch and act fast when a delivery fails. Prozo scores every D2C address before dispatch, avoids risky couriers for COD orders, and works every NDR in 6 steps, including a WhatsApp check and a call in the buyer’s language, with 3 attempts before any RTO.

Raise a claim quickly, with proof of how the parcel was packed and handed over. When Prozo runs both your warehouse and shipping, Prozo carries the claim on one record, whichever leg caused it. ProVMS records forward packing and return receipts on video for approved brands and channels.