The short answer
Catch bad orders before dispatch and act fast when a delivery fails. Prozo scores every D2C address before dispatch, avoids risky couriers for COD orders, and works every NDR in 6 steps, including a WhatsApp check and a call in the buyer’s language, with 3 attempts before any RTO.
Go deeper
How to reduce RTO on COD orders in India: 6 fixes that work
Explore D2C Freight resources and Prozo’s related service information.
Related questions
What should a brand compare beyond the forward shipping rate?
Compare destination coverage, weight rules, return charges, COD terms, non-delivery handling and support, on your own shipment mix. The cheapest forward rate often loses once RTO and disputes are counted. ProShip by Prozo connects you to 30+ courier partners and allocates each order on all of these terms.
Answer & related readingHow are NDR and RTO different?
A non-delivery report (NDR) records a failed delivery attempt that needs action. Return to origin (RTO) means the parcel is sent back to the warehouse. An NDR becomes an RTO only if no one fixes the problem. Prozo flags every NDR within minutes, contacts the buyer and makes 3 delivery attempts before any RTO.
Answer & related readingHow quickly can I start shipping with Prozo?
If you sell on Shopify, you can start shipping with ProShip by Prozo in 1 to 2 business days. You connect your store from the ProShip dashboard, run a short test and go live, with no custom development. Other platforms connect through Prozo’s integrations and take longer.
Answer & related readingHow many pincodes does Prozo deliver to?
Prozo reaches 25,900+ pincodes for D2C surface parcels, 24,000+ for D2C air and 23,600+ for part truck load. Same-day and next-day delivery covers 8,800+ pincodes, straight from the Prozo warehouse nearest the customer.
Answer & related reading