The short answer
Prozo contracts 6 metrics: same-day dispatch, SKU-level inventory accuracy, pick accuracy, first-attempt delivery, NDRs closed in 24 hours and COD ageing. Each is measured in a named Prozo system and reconciled with your ERP, OMS or WMS. Levels are agreed per account.
Go deeper
Explore Supply Chain Technology resources and Prozo’s related service information.
Related questions
How do a WMS and an OMS work together?
An order management system (OMS) takes orders from every channel and sends fulfilment instructions to the warehouse. A warehouse management system (WMS) runs receipt, storage, picking and dispatch, and sends stock and fulfilment events back. At Prozo, ProOMS and ProWMS share one order record across warehousing and freight.
Answer & related readingWhat should a supply chain control tower help a team do?
It should show every order and handover against its committed service level, put exceptions first, and give each escalation a named owner. Prozo’s Control Tower runs 17 modules in production across service levels, scale and governance, and cost, and each client gets its own login.
Answer & related readingWhat is ProPilot?
ProPilot is Prozo’s AI assistant for supply chain data. You ask a question in plain English and it answers from live data in your OMS, WMS, transport and Control Tower, such as daily performance summaries, SLA breach trends and warehouse productivity.
Answer & related readingDo I get a live dashboard for my orders and stock?
Yes. Every Prozo client gets its own login to the live Control Tower, showing every site, exception, handover and escalation. It tracks every D2C parcel from booking to delivery, lists open shipments by lane and age, and shows SKU-level inventory accuracy every day.
Answer & related reading