Supply Chain Technology

An order management system (OMS) takes orders from every channel and sends fulfilment instructions to the warehouse. A warehouse management system (WMS) runs receipt, storage, picking and dispatch, and sends stock and fulfilment events back. At Prozo, ProOMS and ProWMS share one order record across warehousing and freight.

It should show every order and handover against its committed service level, put exceptions first, and give each escalation a named owner. Prozo’s Control Tower runs 17 modules in production across service levels, scale and governance, and cost, and each client gets its own login.

ProPilot is Prozo’s AI assistant for supply chain data. You ask a question in plain English and it answers from live data in your OMS, WMS, transport and Control Tower, such as daily performance summaries, SLA breach trends and warehouse productivity.

Yes. Every Prozo client gets its own login to the live Control Tower, showing every site, exception, handover and escalation. It tracks every D2C parcel from booking to delivery, lists open shipments by lane and age, and shows SKU-level inventory accuracy every day.

ProOMS takes orders from 50+ marketplaces, webstores and quick-commerce platforms. Prozo also integrates both ways with the systems a client already runs, such as SAP, Oracle, Unicommerce, Vinculum, Increff, EasyEcom and ClickPost, so the client keeps its system and adds Prozo over it.

Yes. Prozo is ISO/IEC 27001 certified and audited for SOC 1 and SOC 2 Type II, with annual independent penetration testing. Customer personal data is masked by default across Prozo systems, and every access and export is logged. Prozo is a registered data fiduciary under the DPDP Act.

Prozo contracts 6 metrics: same-day dispatch, SKU-level inventory accuracy, pick accuracy, first-attempt delivery, NDRs closed in 24 hours and COD ageing. Each is measured in a named Prozo system and reconciled with your ERP, OMS or WMS. Levels are agreed per account.

AI-PACE is the courier allocation engine inside ProShip by Prozo. It reads 85+ signals per order, predicts 4 outcomes for every eligible courier partner and ranks them in under a second, showing why. It avoids risky couriers for cash-on-delivery and high-value orders.

iEDD is Prozo’s intelligent estimated delivery date, built in house with machine learning. A courier’s date is set once at booking and ignores the warehouse cut-off. iEDD adds Prozo’s processing time to live lane performance, adjusts for holidays, weather and elections, and is recomputed as the order moves.

ProVMS is Prozo’s video management system for packing and returns. For approved brands and channels, every forward pack and every return receipt is recorded end to end on camera, from showing the units to taping the box, and Prozo uses the video to defend claims.

Prozo holds ISO/IEC 27001:2022 and ISO 9001:2015 certification, and is audited for SOC 1 Type II and SOC 2 Type II. It is GDPR aligned and a registered data fiduciary under India’s DPDP Act. ISO 14001 and ISO 45001 certification of its sites is under way.