Omnichannel Operations

Yes, when the order and warehouse systems support channel-wise allocation, stock visibility and fulfilment rules. Packaging, shelf-life and receiving rules still differ by channel. Prozo serves webstore, marketplace, quick commerce and trade orders from one stock pool.

Share your SKU list, handling needs, channel mix, demand locations, order volumes, current systems and service expectations, including returns and value-added work. Prozo’s real estate, warehouse design and solution design teams use this to design the site, layout and freight network before quoting a rate.

Yes. ProOMS by Prozo keeps one stock pool for your website and all connected marketplaces. When an order comes in on any channel, stock updates everywhere, which stops overselling without manual CSV uploads.

Yes. Start with one channel, such as your webstore or one marketplace, and add more as you grow. A new channel joins the same stock pool through ProOMS, which connects to 50+ marketplaces and platforms, so it needs a new integration, not a new warehouse.

With one partner on both legs, the dispatch cut-off and the courier pickup move together, so same-day and later cut-offs become possible. Claims sit with one owner on one record, and handovers between the warehouse and the courier are reconciled daily. Prozo runs both legs on one contract.

Prozo works peaks in 5 steps: volume agreed channel by channel ahead of the event, a trained flex pool rostered, carrier and vehicle capacity pre-booked, extra pick waves added, and every exception worked in the Control Tower with a named owner. It runs up to 3 courier cut-offs a day.