What needs to be ready before a quick-commerce dispatch?

Start with the purchase order

Check the destination, quantities, SKU codes and receiving window on the platform’s current purchase order. Treat that order as the reference for this dispatch. A familiar destination does not mean the same rules apply every time.

Confirm the stock is eligible

Check available stock against batch, shelf-life and packaging rules before allocating it. Where a minimum shelf life applies, confirm how the platform measures it and at which point. Stock below the limit is usually rejected at the receiving dock, so escalate shortages before planning the dispatch.

Align picking, documents and transport

Plan pick completion against the receiving appointment, vehicle readiness and travel time. Confirm labels, barcodes and documents. Give the warehouse and transport teams one dispatch reference, so a delayed handover can be traced.

Define the exception process

Agree who acts if the appointment moves, the vehicle is late or the receiving team rejects an item. Record the reason and the next action against the order. Keep delivery evidence so commercial and operations teams can reconcile the outcome.

How Prozo runs this

Prozo holds quick-commerce stock in its own warehouses, the same stock pool that serves your webstore, marketplace and trade orders. It delivers into platform warehouses and dark stores by appointment, with the pick, the manifest and the handover on one record. Prozo does not run dark stores itself; it is building a network of 4PL partner dark stores, run by other 3PL companies on Prozo procedures and technology.