Blog · Omnichannel Operations
How to plan warehouse and shipping capacity for a peak sale day
A five-step plan for festive and marketplace sale days: forecast, people, carrier capacity, cut-offs and exceptions.
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Blog · Supply Chain Technology
The 6 service levels to put in every 3PL contract
Which metrics to contract with a 3PL, how each should be measured, and what should happen when one is missed.
Blog · Warehousing & Fulfilment
What a Grade A warehouse should include: a checklist for brands
The structure, safety, stock-control and security checks that separate a Grade A warehouse from a label.
Blog · Warehousing & Fulfilment
4PL warehousing: how to expand into tier 2 and tier 3 cities without a lease
How a 4PL partner network puts stock near tier 2 and tier 3 demand in weeks, and what should stay with your operator.
Blog · Omnichannel Operations
Why one owner for warehouse and freight cuts claims and missed cut-offs
What changes when one operator holds the warehouse, the courier and the record between them: cut-offs, handovers, claims and measurement.
Blog · D2C Freight
How to reduce RTO on COD orders in India: 6 fixes that work
Six practical fixes for Indian D2C brands, from address checks to NDR calling and smarter courier choice.
Blog · D2C Freight
How do you compare the real cost of D2C shipping?
Go beyond the forward rate to compare returns, COD, weight disputes and delivery exceptions.
Blog · Warehousing & Fulfilment
Shared, dedicated, managed or 4PL warehousing: what changes?
Compare the operating model before comparing space, handling charges and commitments.
Blog · Quick Commerce
What needs to be ready before a quick-commerce dispatch?
A practical checklist for purchase orders, inventory, shelf life and delivery appointments into quick-commerce networks.
News · Warehousing & Fulfilment
Prozo expands its fulfilment footprint in Bhiwandi
The Economic Times reports on Prozo’s new 1.1 lakh sq. ft. fulfilment centre in Bhiwandi and its role in the company’s Western India network.
News · Warehousing & Fulfilment
A new fulfilment centre in Medchal, Hyderabad
Coverage of Prozo’s 1.04 lakh sq. ft. multi-client fulfilment centre in Medchal and the expansion of its Hyderabad operations.
News · Warehousing & Fulfilment
A multi-client fulfilment hub opens in Haryana
ITLN covers Prozo’s 1.5 lakh sq. ft. multi-client facility at Horizon Industrial Parks in Gurugram, Haryana.
FAQ · Warehousing & Fulfilment
What is the difference between shared, dedicated and managed warehousing?
In shared warehousing, the 3PL holds the lease and serves several brands, each in its own zone.
FAQ · Warehousing & Fulfilment
Is pay-per-use pricing the same as shared warehousing?
No. Pay-per-use is a commercial model; shared warehousing is an operating model.
FAQ · D2C Freight
What should a brand compare beyond the forward shipping rate?
Compare destination coverage, weight rules, return charges, COD terms, non-delivery handling and support, on your own shipment mix.
FAQ · D2C Freight
How are NDR and RTO different?
A non-delivery report (NDR) records a failed delivery attempt that needs action. Return to origin (RTO) means the parcel is sent back to the warehouse.
FAQ · PTL & B2B Logistics
When should a business compare PTL and FTL freight?
Compare part truck load (PTL) and full truck load (FTL) on shipment volume, route, handling and receiving constraints.
FAQ · PTL & B2B Logistics
What is needed for an appointment-based B2B delivery?
Confirm the purchase order, receiving location, appointment window, shipment readiness and documents before dispatch.
FAQ · Quick Commerce
What does Prozo do in a quick-commerce supply chain?
Prozo holds a brand’s quick-commerce stock in its warehouses and delivers it into platform warehouses and dark stores by appointment, from the same stock…
FAQ · Quick Commerce
What should be checked before a quick-commerce dispatch?
Validate the purchase order lines, eligible stock, batch and shelf-life rules, labels, documents and the receiving appointment.
FAQ · Supply Chain Technology
How do a WMS and an OMS work together?
An order management system (OMS) takes orders from every channel and sends fulfilment instructions to the warehouse.
FAQ · Supply Chain Technology
What should a supply chain control tower help a team do?
It should show every order and handover against its committed service level, put exceptions first, and give each escalation a named owner.
FAQ · Omnichannel Operations
Can one inventory pool serve multiple sales channels?
Yes, when the order and warehouse systems support channel-wise allocation, stock visibility and fulfilment rules.
FAQ · Omnichannel Operations
What information helps scope an omnichannel operation?
Share your SKU list, handling needs, channel mix, demand locations, order volumes, current systems and service expectations, including returns and…
FAQ · Warehousing & Fulfilment
Where does Prozo have warehouses?
Prozo has 50+ warehouses with 3 Mn+ sq ft of space in 17 cities across 9 states: Karnataka, Haryana and NCR, Maharashtra, Telangana, Uttar Pradesh, Tamil…
FAQ · Warehousing & Fulfilment
How long does it take to move my warehousing to Prozo?
Most brands go live with Prozo’s warehousing in about 4 weeks.
FAQ · Warehousing & Fulfilment
Who handles my return orders?
Prozo runs returns in 4 steps on the same sites and system as forward orders.
FAQ · Warehousing & Fulfilment
Can my warehouse handle labelling and barcoding for marketplaces?
Yes. ProWMS by Prozo prints the right label for each channel, including Amazon FNSKU, Flipkart and modern trade labels.
FAQ · Warehousing & Fulfilment
How do I know my stock is safe in the warehouse?
Prozo runs one safety, security and loss prevention protocol at every warehouse, with 5 layers: gate and seal records, camera coverage, scan-verified…
FAQ · Warehousing & Fulfilment
Can I rent extra warehouse space only for my peak season?
Yes. With Prozo’s on-demand warehousing, you add space, staff and packing stations only for peaks like Diwali or sale events.
FAQ · Warehousing & Fulfilment
Can Prozo’s warehouses make combo packs and gift sets?
Yes.
FAQ · D2C Freight
How quickly can I start shipping with Prozo?
If you sell on Shopify, you can start shipping with ProShip by Prozo in 1 to 2 business days.
FAQ · D2C Freight
How many pincodes does Prozo deliver to?
Prozo reaches 25,900+ pincodes for D2C surface parcels, 24,000+ for D2C air and 23,600+ for part truck load.
FAQ · D2C Freight
Which courier partner is best for my ecommerce business?
No single courier is best everywhere; performance changes by pincode, weight and payment type.
FAQ · D2C Freight
How can I offer same-day or next-day delivery to my customers?
Keep stock close to your customers and control the cut-off.
FAQ · D2C Freight
How do I ship heavy or bulky products across India?
Heavy and bulky items need carriers set up for them.
FAQ · D2C Freight
How fast will I get my COD money with Prozo?
With ProShip by Prozo, you can get COD money as fast as D+1, the next business day after delivery, or choose D+2 or a standard cycle of fixed payouts.
FAQ · D2C Freight
How are weight disputes resolved?
ProShip by Prozo runs an automated weight audit.
FAQ · D2C Freight
How can I reduce RTO on my orders?
Catch bad orders before dispatch and act fast when a delivery fails.
FAQ · D2C Freight
What should I do if a courier loses or damages my parcel?
Raise a claim quickly, with proof of how the parcel was packed and handed over.
FAQ · PTL & B2B Logistics
Does Prozo deliver to marketplace warehouses like Amazon and Flipkart?
Yes. Prozo delivers to Amazon, Flipkart and Myntra fulfilment centres through appointment-based delivery, using partners with pre-approved entry.
FAQ · PTL & B2B Logistics
Does Prozo offer both PTL and FTL?
Yes. Prozo offers 4 freight modes on one contract: full truck load, part truck load, appointment delivery and hyperlocal, alongside D2C parcel shipping.
FAQ · PTL & B2B Logistics
How do I deliver to modern trade stores like D-Mart and Reliance Retail?
Modern trade chains have strict case-pack, labelling and delivery-slot rules.
FAQ · Quick Commerce
Which quick-commerce platforms does Prozo work with?
Prozo supports brands selling on the major quick-commerce platforms in India, including Blinkit, Zepto, Swiggy Instamart, Amazon Tej, Flipkart Minutes…
FAQ · Quick Commerce
What shelf life do quick-commerce platforms usually ask for?
Each platform sets its own minimum remaining shelf life, and the rule can change by category. The exact rule is in your purchase order or vendor agreement.
FAQ · Quick Commerce
Does Prozo run dark stores?
No. Prozo does not run dark stores itself.
FAQ · Supply Chain Technology
What is ProPilot?
ProPilot is Prozo’s AI assistant for supply chain data.
FAQ · Supply Chain Technology
Do I get a live dashboard for my orders and stock?
Yes. Every Prozo client gets its own login to the live Control Tower, showing every site, exception, handover and escalation.
FAQ · Supply Chain Technology
Which marketplaces, OMS and ERPs does Prozo integrate with?
ProOMS takes orders from 50+ marketplaces, webstores and quick-commerce platforms.
FAQ · Supply Chain Technology
Is my business data safe with Prozo?
Yes. Prozo is ISO/IEC 27001 certified and audited for SOC 1 and SOC 2 Type II, with annual independent penetration testing.
FAQ · Omnichannel Operations
Can Prozo sync stock between my website and marketplaces?
Yes. ProOMS by Prozo keeps one stock pool for your website and all connected marketplaces.
FAQ · Omnichannel Operations
Can I start with one channel and add more later?
Yes. Start with one channel, such as your webstore or one marketplace, and add more as you grow.
FAQ · Warehousing & Fulfilment
What is 4PL warehousing, and how does Prozo’s partner network work?
In 4PL warehousing, the operator runs your stock in a partner’s site instead of its own.
FAQ · Warehousing & Fulfilment
What is the difference between pay-per-use and cost-plus warehousing?
Pay-per-use bills per unit, pallet or shipment, so a slow month costs less and the 3PL carries the space and manpower risk.
FAQ · Warehousing & Fulfilment
What standard do Prozo’s warehouses follow?
Prozo builds every warehouse, its own or a partner’s, to one Grade A standard: 11 metre clear height, 6 levels of certified racking and a 5 tonne floor…
FAQ · Warehousing & Fulfilment
How accurate is inventory at Prozo’s warehouses?
Prozo runs 99.5% inventory accuracy at SKU level, measured in ProWMS.
FAQ · Warehousing & Fulfilment
Which storage systems does Prozo offer?
Prozo offers 5 storage systems, chosen by stock type: selective pallet racking, long-span shelving, multi-tier mezzanine, carton and bin shelving, and…
FAQ · Warehousing & Fulfilment
How many orders can Prozo’s warehouses handle?
Prozo runs sites at enterprise scale.
FAQ · Supply Chain Technology
Which service levels can I contract with Prozo?
Prozo contracts 6 metrics: same-day dispatch, SKU-level inventory accuracy, pick accuracy, first-attempt delivery, NDRs closed in 24 hours and COD ageing.
FAQ · Supply Chain Technology
What is AI-PACE?
AI-PACE is the courier allocation engine inside ProShip by Prozo.
FAQ · Supply Chain Technology
What is iEDD, and how is it different from a courier’s delivery date?
iEDD is Prozo’s intelligent estimated delivery date, built in house with machine learning.
FAQ · Supply Chain Technology
What is ProVMS?
ProVMS is Prozo’s video management system for packing and returns.
FAQ · Supply Chain Technology
Which certifications does Prozo hold?
Prozo holds ISO/IEC 27001:2022 and ISO 9001:2015 certification, and is audited for SOC 1 Type II and SOC 2 Type II.
FAQ · Omnichannel Operations
Why use one partner for both warehousing and shipping?
With one partner on both legs, the dispatch cut-off and the courier pickup move together, so same-day and later cut-offs become possible.
FAQ · Omnichannel Operations
How does Prozo handle peak sale days?
Prozo works peaks in 5 steps: volume agreed channel by channel ahead of the event, a trained flex pool rostered, carrier and vehicle capacity pre-booked…
FAQ · Warehousing & Fulfilment
What happens if a Prozo warehouse becomes unusable?
Prozo groups its warehouses into regional clusters so one site covers another. If a site becomes unusable, stock moves to another live site in the cluster.
Archive · PTL & B2B Logistics
About Prozo’s B2B Warehousing and Logistics Capabilities
How Prozo connects B2B warehousing, freight and technology for orders moving across sales channels.
Archive · Supply Chain Technology
Why Poor Technology, Subpar Warehousing and Multiple Shipping Partners Spell Disaster for Your Supply Chain
Table of Contents Why Poor Technology, Subpar Warehousing, and Multiple Shipping Partners Spell Disaster for Your Supply Chain A fragmented supply chain…
Archive · Warehousing & Fulfilment
Choosing the Right 3PL Partner: 10 Essential Questions
Table of Contents How to Choose the Right 3PL Warehousing or Logistics (Freight) Partner: 10 Essential Questions Choosing the right third-party logistics…
Archive · PTL & B2B Logistics
Unlocking Value in an End-to-End Supply Chain Ecosystem
Table of Contents Unlocking Value in an End-to-End Supply Chain Ecosystem In today’s competitive landscape, managing supply chain operations across…
Archive · Supply Chain Technology
Adhere All SLAs Using Prozo’s Control Tower
A closer look at tracking service levels, identifying exceptions and managing supply chain performance with a control tower.
Archive · Warehousing & Fulfilment
Does Your 3PL Supply Chain Partner Provide Enterprise-Grade Warehousing Services?
Table of Contents Does Your 3PL Supply Chain Partner Provide Enterprise-Grade Warehousing Services?
Archive · Supply Chain Technology
Optimise Returns Claims and Mitigate Wrong Dispatches using Prozo’s CCTV Control Tower
How dispatch video and order records can support the investigation of returns and wrong-product claims.
Archive · Supply Chain Technology
ProPilot: Redefining AI Driven Supply Chain Management
Table of Contents ProPilot: Redefining AI-Driven Supply Chain Management The integration of Artificial Intelligence (AI) into supply chain management is…
Archive · Supply Chain Technology
Why Choose Prozo’s Warehousing Management System
Explore the role of warehouse management software in inventory tracking, order processing and operational reporting.
Archive · Warehousing & Fulfilment
All About Multi-Channel Warehousing in a Pay Per Use Model
Table of Contents Multi-Channel Warehousing on a Pay-Per-Use Model: Simplifying Complexity for Modern Brands In today’s fast-evolving retail landscape…
Archive · Warehousing & Fulfilment
Selecting the Right 3PL Partner: Key Success Factors
Table of Contents Outsourcing Warehousing for the First Time?
Archive · Warehousing & Fulfilment
Choosing the Right Warehousing Partner – 10 Key Points
Ten considerations for selecting a warehousing partner, from location and capacity to operating controls.
Archive · Warehousing & Fulfilment
Building India’s Most SLA Compliant Warehousing Company
Explore the processes, reporting and accountability behind service-level management in warehousing.
Archive · Warehousing & Fulfilment
Choosing between Cost Plus & Pay Per Use Pricing
Compare cost-plus and pay-per-use warehousing models, including how volume and scope affect the commercial decision.
Archive · D2C Freight
The Role of Integrated Supply Chains in D2C Brands & Enterprises
How an integrated supply chain connects the inventory, fulfilment and shipping needs of D2C brands and enterprises.
Archive · Warehousing & Fulfilment
The Strategy Behind Single and Multiple Fulfillment Centres
Table of Contents Single Fulfillment Center Strategy vs.
Archive · Warehousing & Fulfilment
New Age Vs. Legacy 3PL Partners
Table of Contents New-Age 3PL Partners vs.
Archive · D2C Freight
Opting the right shipping aggregator for your business
Table of Contents How to Choose the Best Shipping Aggregator for Your Business The e-commerce and Direct-to-Consumer (D2C) sectors are growing rapidly in…
Archive · D2C Freight
The choice between direct courier partners and shipping aggregators
Table of Contents The rapid growth of e-commerce and Direct-to-Consumer (D2C) businesses in India has brought logistics and shipping to the forefront of…
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